What happens when a guest files a chargeback against a vacation rental host?

lilo auto-generates an evidence packet including check-in photo timestamps, voice call transcripts confirming the stay, signed house rules, and geolocation data. Hosts using lilo have reported chargebacks reversed within days using this independently verified evidence.

What can a vacation rental host do about review threats?

lilo identifies concerning patterns immediately when a guest threatens a negative review in exchange for a refund. The conversation is documented with consent, evidence is documented with independent verification, and the host receives a response guide. This documented evidence supports platform review removal requests.

How can vacation rental hosts prevent squatters?

lilo monitors stay duration and flags squatter risk well before tenant rights could apply. An alert is sent to the host, a documentation chain is started automatically, and a legal packet is prepared with booking terms and payment records to support resolution before formal eviction becomes necessary.

Is lilo a property management system (PMS)?

No. lilo is not property management software. lilo is AI-native property identity infrastructure — the protection and evidence layer that sits on top of whatever tools you already use. Property management systems like Guesty or Hostaway manage operations: calendars, messaging, cleaning schedules. lilo is a different layer entirely: it gives your property a permanent digital identity, answers every guest call 24/7, documents interactions with independent verification, and makes your property discoverable by AI booking agents. lilo does not replace your PMS — it protects what your PMS cannot.

lilo

Evidence Verification

Verified Evidence

This evidence was captured and sealed by lilo, an automated property intelligence system.

8-Layer Evidence Chain

✓

SHA-256 Hashed

✓

Database Stored

✓

IPFS Pinned

•

Merkle Tree

✓

Blockchain Anchored

✓

Independently Verifiable

Captured

February 25, 2026 at 2:38 PM

Evidence Type

handshake

SHA-256 Hash

31f3625824bbba45b52070a996040e93f1373b541c4c141561cb58b215235929

IPFS

bafkreiepiocft3b35fgxm55tkev7p4ntbcvgz35fmh7j3bdgfye6w7ulii

Blockchain Record

0x9ff029bf213adac1443e1b8c8e59af9ae6f82d816d5e908c705ecf8aa9eeccec

Polygon Mainnet

Independent verification powered by lilo's 8-layer evidence chain (lilo.property). This evidence cannot be modified without detection.

lilo.property