What happens when a guest files a chargeback against a vacation rental host?

lilo auto-generates an evidence packet including check-in photo timestamps, voice call transcripts confirming the stay, signed house rules, and geolocation data. Hosts using lilo have reported chargebacks reversed within days using this independently verified evidence.

What can a vacation rental host do about review threats?

lilo identifies concerning patterns immediately when a guest threatens a negative review in exchange for a refund. The conversation is documented with consent, evidence is documented with independent verification, and the host receives a response guide. This documented evidence supports platform review removal requests.

How can vacation rental hosts prevent squatters?

lilo monitors stay duration and flags squatter risk well before tenant rights could apply. An alert is sent to the host, a documentation chain is started automatically, and a legal packet is prepared with booking terms and payment records to support resolution before formal eviction becomes necessary.

Is lilo a property management system (PMS)?

No. lilo is not property management software. lilo is AI-native property identity infrastructure — the protection and evidence layer that sits on top of whatever tools you already use. Property management systems like Guesty or Hostaway manage operations: calendars, messaging, cleaning schedules. lilo is a different layer entirely: it gives your property a permanent digital identity, answers every guest call 24/7, documents interactions with independent verification, and makes your property discoverable by AI booking agents. lilo does not replace your PMS — it protects what your PMS cannot.

lilo

Evidence Verification

Verified Evidence

This evidence was captured and sealed by lilo, an automated property intelligence system.

8-Layer Evidence Chain

✓

SHA-256 Hashed

✓

Database Stored

✓

IPFS Pinned

•

Merkle Tree

✓

Blockchain Anchored

✓

Independently Verifiable

Captured

March 13, 2026 at 10:51 PM

Evidence Type

trust certificate

SHA-256 Hash

145efce396d6debf9a78251bdb92d46679e608bf705db89b80f8f9e712d9a8de

IPFS

bafkreigak3sjcyvqmfem3wv5m36ywfhdmo5rjtrmoatt5bphnjcmlchpxa

Blockchain Record

0xddb9f34237c6622e036bea9324f50d5f3d3d77a30ec80542601fcf8142e1ec84

Polygon Mainnet

Independent verification powered by lilo's 8-layer evidence chain (lilo.property). This evidence cannot be modified without detection.

lilo.property