Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and fricktionless ("we," "our," or "us"), operating as lilo (lilo.property). By accessing or using lilo ("the Service"), you agree to be bound by these Terms. If you disagree with any part, you may not access the Service.

2. Description of Service

lilo is property identity infrastructure that makes physical properties exist in the digital economy. The Service includes:

• 24/7 automated voice handling for guest inquiries (+1 (877) 792-5456)
• Multi-language voice support with real-time translation
• Call recording, transcription, and interaction documentation
• Tamper-proof evidence generation sealed to permanent distributed infrastructure
• Threat detection and real-time alerting (extortion, parties, squatters)
• Guest vetting and booking risk assessment
• Chargeback defense and dispute resolution tools
• Host portal for monitoring, management, and analytics

3. Account Registration

To use lilo, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 18 years old and legally authorized to manage the properties you register with lilo.

4. Subscription & Payment

5. Evidence Ownership & Rights

6. Acceptable Use

You agree not to use lilo to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Harass, threaten, or discriminate against any person
• Transmit malicious code or interfere with the Service
• Attempt to gain unauthorized access to our systems or other users' data
• Use the Service for properties you do not own or have legal authority to manage
• Record calls without proper disclosure where required by law
• Fabricate or tamper with evidence records
• Use the Service to facilitate illegal short-term rentals where prohibited by law
• Resell, sublicense, or redistribute the Service or its features
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use automated means to scrape, copy, or access the Service beyond its intended use

7. Call Recording & Disclosure

You are responsible for ensuring compliance with call recording laws in your jurisdiction.

lilo records all calls for evidence generation, threat detection, and service operation. Many jurisdictions require disclosure that calls are being recorded. lilo provides an automated disclosure announcement at the start of each call, but you must verify that this satisfies your local legal requirements.

lilo makes no guarantee that any specific disclosure configuration satisfies your legal obligations. Consult with legal counsel regarding recording disclosure requirements in your jurisdiction.

8. Evidence & Dispute Resolution

lilo generates evidence records from interactions to help you resolve disputes with guests, booking platforms, and other parties. You acknowledge that:

• Evidence records are tools to support your position — not guarantees of outcomes
• You are responsible for how you use and share evidence
• lilo does not provide legal advice
• Platform policies, arbitration outcomes, and court decisions are outside lilo's control
• Evidence integrity (tamper-proof verification) does not guarantee that the underlying claim is valid

9. Intellectual Property

The Service — including its design, algorithms, codebase, documentation, and branding — is the property of fricktionless and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

"lilo," the lilo logo, and related marks are trademarks of fricktionless. You may not use these marks without our prior written consent.

10. Third-Party Services

lilo integrates with third-party infrastructure providers for voice, payments, storage, and other services. Your use of the Service may be subject to additional terms imposed by these providers. lilo is not responsible for third-party service availability, performance, or terms.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. lilo does not warrant that the Service will be uninterrupted, error-free, or secure, or that any specific results will be obtained from using the Service.

12. Limitation of Liability

To the maximum extent permitted by law, fricktionless shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid to lilo in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless fricktionless and its officers, directors, employees, contractors, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your violation of any applicable law, or your infringement of any rights of another party.

14. Termination

We may suspend or terminate your access to the Service at any time for:

• Violation of these Terms
• Non-payment after the grace period
• Fraudulent or illegal activity
• Any other reason at our reasonable discretion with 30 days' notice

Upon termination:

• Your right to use the Service immediately ceases
• You may request export of your data within 30 days
• Operational data is deleted after 90 days
• Pseudonymized evidence on permanent infrastructure remains indefinitely
• Sections 5 (Evidence Ownership), 8 (Evidence Disclaimer), 11-13 (Warranties, Liability, Indemnification), and 15 (Governing Law) survive termination

15. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. fricktionless is incorporated in Delaware.

Any disputes arising from these Terms or the Service shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules, conducted in the English language. The arbitrator's decision is final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

16. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes by email or through the Service. Continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must cancel your subscription before the effective date.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

18. Contact

For questions about these Terms:

• Email: hello@lilo.property
• Phone: +1 (877) 792-5456
• Mail: fricktionless, 251 Little Falls Dr, Wilmington, DE 19808, USA
• Web: lilo.property