What happens when a guest files a chargeback against a vacation rental host?

lilo auto-generates an evidence packet including check-in photo timestamps, voice call transcripts confirming the stay, signed house rules, and geolocation data. Hosts using lilo have reported chargebacks reversed within days using this independently verified evidence.

What can a vacation rental host do about review threats?

lilo identifies concerning patterns immediately when a guest threatens a negative review in exchange for a refund. The conversation is documented with consent, evidence is documented with independent verification, and the host receives a response guide. This documented evidence supports platform review removal requests.

How can vacation rental hosts prevent squatters?

lilo monitors stay duration and flags squatter risk well before tenant rights could apply. An alert is sent to the host, a documentation chain is started automatically, and a legal packet is prepared with booking terms and payment records to support resolution before formal eviction becomes necessary.

Is lilo a property management system (PMS)?

No. lilo is not property management software. lilo is AI-native property identity infrastructure — the protection and evidence layer that sits on top of whatever tools you already use. Property management systems like Guesty or Hostaway manage operations: calendars, messaging, cleaning schedules. lilo is a different layer entirely: it gives your property a permanent digital identity, answers every guest call 24/7, documents interactions with independent verification, and makes your property discoverable by AI booking agents. lilo does not replace your PMS — it protects what your PMS cannot.

Trust Verification

Property at 123 Ocean Drive

Miami Beach, FL · Vacation Rental

Trust Score

20/100

Pending

UnverifiedProvisionalEstablishedVerifiedPremium

Verified Interactions

Completed Stays

Protection Active

Last activity: N/A

Standby

Verification Checks

✓Host identity confirmed

✓Property address on file

✓Subscription active

—Concierge enabled

—Records permanently stored

Membership

📅

Member since April 2026

What does this mean for you?

✓Every interaction is documented and permanently recorded
✓Records can be independently verified by third parties
✓You have 24/7 access to a multilingual concierge at +1 (877) 792-5456
✓Both host and guest are protected equally

View Property Details

Verification data updated in real-time by lilo