Book direct. Save money.
Stay protected.
Every property on lilo is independently verified. Your payment is secure, reviews are real, and a 24/7 concierge has your back.
Save 14-16% vs. Airbnb and Vrbo on every booking — same property, same host, better price.
Why booking direct on lilo is safe
Your payment is protected
Every transaction is processed through Stripe, the same payment infrastructure used by Amazon, Google, and Shopify. Your card details are encrypted end-to-end and never shared with the host.
Stripe handles billions of dollars in payments every year. When you book through lilo, you get the same bank-grade security as the world's largest online stores.
Verified hosts
Every host on lilo has their identity independently confirmed. Properties are documented with photos, amenities, and verified addresses before they go live.
Unlike listing sites where anyone can post a property, lilo verifies host identity and property details. What you see is what you get.
Real, verified reviews
Reviews are imported from major platforms and independently verified. No fake reviews, no cherry-picking — what past guests experienced is what you'll see.
Every review includes the original platform source and date. lilo verifies that the reviewer actually stayed at the property.
24/7 concierge support
Call (877) 792-5456 anytime — before, during, or after your stay. Our concierge speaks 27 languages and knows the property inside and out.
No chatbots, no ticket queues. Call and speak with a concierge who has the property's full history, including check-in details, house rules, and local recommendations.
Cancellation clarity
Every property displays its cancellation policy upfront — before you book. No hidden fees, no surprise charges, no fine print buried in terms of service.
lilo requires hosts to set clear, fair cancellation policies. You'll see exactly what happens if plans change, with no guesswork.
Save 14-16% vs. platforms
Airbnb and Vrbo charge travelers 14-16% in service fees on top of the nightly rate. When you book direct through lilo, those fees disappear.
On a $200/night, 5-night stay, that's $150-160 back in your pocket. Same property, same host, better price — because you're not paying a platform middleman.
How booking direct works
Find your property
Browse verified properties by destination. Every listing has real photos, verified reviews, and transparent pricing.
Book securely
Pay through Stripe — the same system used by Amazon and Shopify. No platform service fees.
Stay with confidence
Get check-in details, house rules, and local tips. Call (877) 792-5456 anytime if you need anything.
See how much you save
| Example stay | Airbnb price | lilo price | You save |
|---|---|---|---|
| 3 nights at $150/night | $517 | $450 | $67 |
| 5 nights at $200/night | $1,150 | $1,000 | $150 |
| 7 nights at $300/night | $2,415 | $2,100 | $315 |
Based on Airbnb average service fee of 14.2% + cleaning fee markups. Actual savings vary by property.
Frequently asked questions
Is it safe to book a vacation rental directly?
Yes — when you book through lilo, your payment is processed by Stripe (the same system used by Amazon and Shopify), the host's identity is verified, and you have 24/7 concierge support. Every interaction is documented, so there's a clear record if anything goes wrong.
How much do I save by booking direct vs. Airbnb?
Airbnb charges travelers a 14-16% service fee on top of the nightly rate. On a $200/night, 5-night stay, that's $150-160 in fees. When you book direct through lilo, those platform fees are eliminated. You pay the host's price, nothing more.
What happens if something goes wrong during my stay?
Call (877) 792-5456 anytime, 24/7. lilo's concierge has the property's full history and can resolve issues immediately — from lockout help to maintenance requests. Every interaction is documented for your protection.
How do I know the reviews are real?
lilo imports reviews from major platforms (Airbnb, Vrbo, Google) and independently verifies that each reviewer actually stayed at the property. Reviews can't be deleted or cherry-picked by hosts.
Is my credit card information safe?
Your payment is processed by Stripe, which is PCI Level 1 certified — the highest level of payment security. Your card details are encrypted and never stored on lilo's servers or shared with the host.
What if the host cancels my booking?
Each property's cancellation policy is displayed before you book. If a host cancels, you receive a full refund. lilo documents the cancellation and helps you find alternative accommodations.
Ready to book?
Browse verified vacation rentals and book directly. No platform fees. No fake reviews. Just a great stay at a fair price.