What happens when a guest files a chargeback against a vacation rental host?

lilo auto-generates an evidence packet including check-in photo timestamps, voice call transcripts confirming the stay, signed house rules, and geolocation data. Hosts using lilo have reported chargebacks reversed within days using this independently verified evidence.

What can a vacation rental host do about review threats?

lilo identifies concerning patterns immediately when a guest threatens a negative review in exchange for a refund. The conversation is documented with consent, evidence is documented with independent verification, and the host receives a response guide. This documented evidence supports platform review removal requests.

How can vacation rental hosts prevent squatters?

lilo monitors stay duration and flags squatter risk well before tenant rights could apply. An alert is sent to the host, a documentation chain is started automatically, and a legal packet is prepared with booking terms and payment records to support resolution before formal eviction becomes necessary.

Is lilo a property management system (PMS)?

No. lilo is not property management software. lilo is AI-native property identity infrastructure — the protection and evidence layer that sits on top of whatever tools you already use. Property management systems like Guesty or Hostaway manage operations: calendars, messaging, cleaning schedules. lilo is a different layer entirely: it gives your property a permanent digital identity, answers every guest call 24/7, documents interactions with independent verification, and makes your property discoverable by AI booking agents. lilo does not replace your PMS — it protects what your PMS cannot.

Book Direct in New York, NY — No Platform Fees

Why pay Airbnb or Vrbo 14-16% in service fees? Book vacation rentals in New York, New York directly from verified hosts through lilo. Same properties, lower price, better support.

Save 14-16%$0 platform fees24/7 concierge50 properties

How much can you save?

Airbnb

14-16%

service fee

On a $200/night, 5-night stay:

$1120-$1160 total

$120-$160 in fees

Vrbo

12-15%

service fee

On a $200/night, 5-night stay:

$1120-$1160 total

$120-$160 in fees

lilo

platform fees

On a $200/night, 5-night stay:

$1,000 total

You save $140-160

Book direct in New York, NY

Every property below can be booked directly — zero platform fees, price goes straight to your host.

Book Direct in New York, NY — No Platform Fees

How much can you save?

Book direct in New York, NY

Fantastic! NYC Bright and spacious private-balcony

Williamsburg/Greenpoint sunny apartment with patio

Entire Place_Upscale Sunny Duplex w/Large Backyard

NYC Skyline View, Sauna, Rooftop – Romantic Escape

Sunny top fl Private 1- BR with garden view

Sunny Williamsburg Artist's Loft

Sunny Suite in Brooklyn -3

Elegant 1 bedroom Apt. for rent - NYC Apartmentà

Welcome to NYC! Modern Luxury-Guest Suite

NYC Private Apt by Subway and Yankee Stadium

Luxury Tiny house • Ohka

3 bedroom one bath home in queens NYC

Sunny family-friendly 2-bedroom in hip Brooklyn

Cozy Modern Luxury with Full Balcony

Manhattan loft Studio located Midtown NYC! #3303

Sunny 2 bdrm W'burg Duplex w/ 3 beds. 5* superhost

Elegant 1 BR Condo/Perfect For NYC Visit

NYC Paradise POOL OASIS

Stylish 2BD Apartment in NYC #4401

Beautiful 2 beds Apt in Midtown NYC #2201

My tiny chateau

UES - Lrg Sunny - Two Bedroom Apartment

Stylish Loft in East Midtown NYC! #4402

Sunny 1 or 2 BR apt in Boerum Hill

Cozy and Chic 2BD Loft in Midtown NY! #3301

Private, Large & Sunny Top Floor Apt w/W&D

Sunny 3BR Brooklyn · Spacious & Well-Located

Private & Cozy Studio in the center of NYC

Space Age Soho Penthouse Private Balcony BBQ

Cozy and Chic Studio Loft in Midtown NYC! #3302

Perfect location for NYC getaway

Sunny Loft located in Midtown-East #4403

NYCHaven2:

*Available 1 year* 5BR Multi-Terrace Sunny Apt!

Stunning 2BR Apartment in Sunnyside

NYCHaven1:

Huge Duplex only minutes from NYC

Beautiful Studio with Patio in Midtown NYC! #2202

Clinton Hill 3Fl with Large Balcony

Harlem Style Spacious and Sunny

A gem garden nook on Broadway & 42ST in Queens, NY

Sunny Chelsea Oasis

Sunny one bedroom in Carroll Gardens

Huge 5BR Townhouse - LEGAL NYC B&B!

Close2Manhattan,walk2Shops ferry&subway.Clean NYC!

Private, Large & Sunny 1BR w/W&D

Brand New Cozy Woodside Studio Close to NYC

Beautiful bright renovated 2BR w Balcony-sleeps 5!

Stylish Private Studio In NYC

The Brownstone-Luxury 1 Bd Apt/NYC

How direct booking works

Browse

Book

Save

Stay

Direct booking FAQ

More in New York

Stop overpaying for vacation rentals

Available 1 year 5BR Multi-Terrace Sunny Apt!